The STC Policies and Procedures SIG held a lively Zoom meeting on October 27, 2022. The topic concerned – Planning, Organizing, and Managing Content. Part of the discussion centered on important basics such as:
. Get a champion – director or executive
. Understand the basic need
. Gather a list of KPIs
Concerning an audience analysis, the group considered:
. Ask questions
. Focus groups
. Call them on phone
What is a policy versus a procedure as a challenge was part of the discussion as was a discussion of knowledge sharers and hoarders.
A thank you goes out to the organizers and facilitators of this meeting to allow for sharing of information.