A Policies and Procedures SIG Meeting Review

The STC Policies and Procedures SIG held a lively Zoom meeting on October 27, 2022. The topic concerned – Planning, Organizing, and Managing Content. Part of the discussion centered on important basics such as:

. Get a champion – director or executive

. Understand the basic need

. Gather a list of KPIs

Concerning an audience analysis, the group considered:

. Ask questions

. Focus groups

. Surveys

. Call them on phone

What is a policy versus a procedure as a challenge was part of the discussion as was a discussion of knowledge sharers and hoarders.

A thank you goes out to the organizers and facilitators of this meeting to allow for sharing of information.